Like many department employees, Wendy Walther Davis, medical program specialist, sits in an unassuming office in the belly of an office building where the public does not tread. Also like so many employees, Wendy quietly goes about doing an enormously valuable job. She arranges medical transportation for Medicaid participants with urgent needs.
When we think of medical transportation, the conjured image is a van or ambulance picking someone up, dropping them off, and it’s done. But in Wendy’s world, figuring out how to transport someone is far more complicated, and sometimes life and death. “I don’t just work with transport companies,” she says. “I work with doctors, long-term care providers, government entities, participants, and the participants’ families. I genuinely care about these people. In fact, many of them feel like friends.”
Much of Wendy’s job entails working around obstacles to ensure patients get what they need within the timeframe they need it. On the day we caught up with her she was working to get a terminal patient out of state back to Idaho so they could spend their last days with their family. To accomplish this, she worked with the family to ensure hospice was in place when the patient arrived, worked with the out-of-state provider’s transportation team to make sure they were aware of the patient’s situation and ready in case he passed away during the trip. Although this is not a situation that would normally be attempt by Wendy and her team of providers, they were determined to try because it is “the right thing to do. No one should have to die in a hospital hundreds of miles from their family.” she says. Continue reading