As Carlos Ramos, psychosocial rehabilitation specialist, breezes through the regional office where he is based, his banter with colleagues leaves a warm wake of energy, humor, and generosity. His every interaction speaks of his inspired dedication to his team’s work, and his obvious passion for helping Idahoans.
Carlos has worked for the state for more than 11 years. When we meet him, it has been two weeks since his promotion to the newly developed role of psychosocial rehabilitation specialist, although he prefers to refer to his role as “family engagement specialist.” Prior to this, he was a client services technician for several years. His work involved providing support for supervised visits between children who are in foster care and their families. In his new role, he focuses more on proactive training and relationship building between clients and department staff. Ultimately, his work is always focused on providing support and resources that will lead toward the path of safe reunification for the family.
Carlos glows with natural charm as he introduces us to his colleagues in the office. He poses for a picture with one colleague, Christine Poff, teasing her (or himself): “You should sit down for this photo. You’re too tall!” he says. To another colleague, he checks that they are still planning on having tamales for lunch sometime this week. He checks the staff notes board to see if his former supervisor, Sharon Campbell, is in. He describes her as “magic” and talks about her glowingly and at length throughout our visit. A colleague appears from a visitation room cradling a baby, and Carlos strides over, unable to help himself from joining in. As he leans down toward the baby, his normal smile broadens and beams over his entire face. “You’re one of those cute babies!” he coos. Continue reading