The new customer experience

It seems we all know someone who has been involved with child support in one way or another – a close friend, a neighbor, an acquaintance, a co-worker, or even ourselves. Most of us understand all too well that being involved in a child support case is a delicate situation to navigate. However, in years past, it has been challenging for customers to call in and get the information they need in a timely manner.

On the other side of the process, it has been challenging for Child Support Services (CSS) to provide our customers with the help they need the first time, without transferring them from person to person. So, to better support our customers, CSS employees have made big changes to the way we do our work. We have created a new customer experience to better serve all of our customers, and we are now equipped to provide families with the information they need, when they need it. Continue reading →

Millions of Americans face the reality of living with a mental health condition, which is challenging enough. Add to that the stigma associated with mental illness, and it can cause people to avoid help and treatment. May is Mental Health Awareness Month, so it’s a great time to talk about it and help put an end to the stigma about mental health issues.

How many people really are dealing with a mental illness?

Generally, 1 in 5 adults have a diagnosable mental illness. That makes mental illness more common than cancer, diabetes, or even heart disease, and yet we hear much more about those diseases than we do about mental health. That’s why this month is so important. About half of the adults in the U.S. will develop a mental illness at some point in their lives. Mental illness is normal in our society. It’s also normal to live a life of recovery.

How do you know if someone needs help? What should we look for?

Symptoms for children and adults can vary, but they can include changes in behavior, feeling sad or depressed for a long time, drug or alcohol abuse, changes in eating or sleeping habits, suicidal thoughts, and excessive anger, hostility, or violence. Mental health conditions often appear for the first time during adolescence, but it can happen at any time in a person’s life. Continue reading →

Effective October 1, 2018, Teton Peaks, a division of the Eastern Idaho Regional Medical Center, will begin providing Medicaid reimbursable services as a certified in-state Psychiatric Residential Treatment Facility (PRTF).

These services are intended to help Idaho and PRTF’s improve healthcare delivery systems for Medicaid beneficiaries by allowing in-state access to care, strengthening continuity of care, and improving population health. Here is the legal notice:  Continue reading →