Idaho Child Support Services: ‘Let’s do the right thing for the family’

IDHW Innovation

The new customer experience

It seems we all know someone who has been involved with child support in one way or another – a close friend, a neighbor, an acquaintance, a co-worker, or even ourselves. Most of us understand all too well that being involved in a child support case is a delicate situation to navigate. However, in years past, it has been challenging for customers to call in and get the information they need in a timely manner.

On the other side of the process, it has been challenging for Child Support Services (CSS) to provide our customers with the help they need the first time, without transferring them from person to person. So, to better support our customers, CSS employees have made big changes to the way we do our work. We have created a new customer experience to better serve all of our customers, and we are now equipped to provide families with the information they need, when they need it. Continue reading

May is Mental Health Month: Will you help decrease stigma?

Millions of Americans face the reality of living with a mental health condition, which is challenging enough. Add to that the stigma associated with mental illness, and it can cause people to avoid help and treatment. May is Mental Health Awareness Month, so it’s a great time to talk about it and help put an end to the stigma about mental health issues.

How many people really are dealing with a mental illness?

Generally, 1 in 5 adults have a diagnosable mental illness. That makes mental illness more common than cancer, diabetes, or even heart disease, and yet we hear much more about those diseases than we do about mental health. That’s why this month is so important. About half of the adults in the U.S. will develop a mental illness at some point in their lives. Mental illness is normal in our society. It’s also normal to live a life of recovery.

How do you know if someone needs help? What should we look for?

Symptoms for children and adults can vary, but they can include changes in behavior, feeling sad or depressed for a long time, drug or alcohol abuse, changes in eating or sleeping habits, suicidal thoughts, and excessive anger, hostility, or violence. Mental health conditions often appear for the first time during adolescence, but it can happen at any time in a person’s life. Continue reading

High radon levels in Idaho can put your health at risk – order a test kit today

High radon levels have been found in homes in every Idaho county. Radon, which is odorless, tasteless, and invisible, is the second-leading cause of lung cancer, behind smoking, and is a serious health threat in Idaho. Nearly 40 percent of Idaho homes tested for radon have higher-than-recommended levels.

“Since we know radon causes lung cancer, we recommend that you test your home to learn if it has high levels of this harmful gas,” said Dr. Colby Adams, environmental health director for DHW’s Division of Public Health. “Testing a home for radon is easy and inexpensive. Home radon levels are higher during winter months, which is why January is National Radon Action Month and a good time to test. If testing reveals that your home has high radon levels, you can take steps to remove the gas and protect you and your family.” Continue reading

Effective Oct. 1, healthcare services delivered by in-state psychiatric residential treatment facilities will be reimbursable for eligible Medicaid beneficiaries

Effective October 1, 2018, Teton Peaks, a division of the Eastern Idaho Regional Medical Center, will begin providing Medicaid reimbursable services as a certified in-state Psychiatric Residential Treatment Facility (PRTF).

These services are intended to help Idaho and PRTF’s improve healthcare delivery systems for Medicaid beneficiaries by allowing in-state access to care, strengthening continuity of care, and improving population health. Here is the legal notice:  Continue reading

September is Sepsis Awareness Month – Spot the signs to get ahead of sepsis

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Sepsis is the body’s extreme reaction to any infection. It is a medical emergency that affects at least 1.7 million people each year in the United States and kills nearly 270,000.  Early detection offers the best chance for survival and can limit life-long complications. Otherwise, it can lead to tissue damage, organ failure, and even death. This month is Sepsis Awareness Month, and it’s a good time to get ahead of sepsis by learning the risks and how to avoid them. Continue reading

Back-to-school: What vaccines do your kids (and you!) need?

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August is National Immunization Awareness Month, so with summer winding down and kids heading back to school, be sure to check immunization requirements, especially for kindergartners and seventh graders. It’s also a good time to check records for everyone in your family, including adults. Getting immunized is a safe and important step to protecting our families and ourselves against serious and even deadly diseases throughout our lives. Continue reading

S. Idaho plague case a reminder to safely enjoy outdoor recreation

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A child in southern Idaho’s Elmore County is recovering from the bacterial disease of plague, the first confirmed human case of plague identified in the state since 1992. Epidemiologists with the Central District Health Department said today (June 12, 2018) it is not known whether the child was exposed to plague in Idaho or during a recent trip to Oregon. Plague has historically been found in wildlife in both states. Continue reading