During the legislative hearing today for the Idaho House and Senate Health and Welfare committees, a number of individuals voiced concerns about the performance of Idaho Medicaid’s contracted non-emergency medical transportation broker, Veyo, and their contracted drivers.
Veyo ensures that transportation is provided for Medicaid participants to medical appointments and other Medicaid benefits. Veyo centrally coordinates requests for transportation from Medicaid participants and assigns them to a network of transportation providers. Veyo took over the brokerage contract from American Medical Response in July of 2016. Medicaid’s responsibility is to monitor this contract and ensure that it is working as intended and with a high level of responsible service.
A change this big is never easy. Veyo and their provider network initially struggled with the switch. Medicaid responded by working closely with Veyo, transportation providers and community advocates to identify, target, and address areas for performance improvement. Continue reading “Idaho is Committed to Improving Medicaid Transportation”